26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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19898 Someone from QLD thinks vodafone is Every Day Fail at 7 Nov 2011 09:00:17 PM
Every call is dropped. EVERY ONE! When a call CAN be connected, you have to be totally still and NOT MOVE THE PHONE MROE THAN 0.5 CM! otherwise of course, dropout! Texts randomly fail. data is sometimes acceptable, others it is dead. it is totally pathetic, i have been lied to many times by customer service - the few times i have actually gotten through to complain and query if the handset itself (Galaxy s II) is faulty. Spoke to 3 different stores, all deny ANY issues EVER with VF.. BS! We are being lied to every day. I work for an outsourced provider that services a department of VF's customer service.. All I can say is they look even flimsier internally than they do to the public, reactionary corporate BS - profiteering A$$HOLES. Switching to Virgin.