Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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19990 Someone from WA thinks vodafone is at 14 Nov 2011 03:54:42 PM
I am a current employee of vodafone and i would just like to say that we have processes and policeys that we have to follow in store. we can not waive high bills, replace handsets, get you out of you contrcat or anything like that.. im sick of customers coming into stores and abusing us because we unable to help them, its not that we dont want to its becasue we cant get the autorisation, i dont think anyone would appreciate us coming into your place of work and abusing you the way that we get abused... we all start the day with a smile on our face but when we recieve death threats or have things thrown at us we are going to be less inclined to help you... when our system is down again that its not our fault! please take this into consideration before you walk into our stores calling us f*&k heads..
- pissed off employee
- pissed off employee
Users have a choice, they can complain about their issues and try to get them amicably resolved, or make the choice, eventually, to leave that service and proceed to a more responsible provider.
You also have that choice, use it.
Perhaps you should redirect your anger at the customers back towards the company you work for. Is there some way you can provide customers with contact information for people who might actually be able to help them get out of their contracts, etc?