26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20008 Someone from NSW thinks vodafone is no reception, consistently recalls, now triple the price at 15 Nov 2011 08:35:53 PM
so for way too long now I have accepted , VODAFAILS lack of service, the constant recalling of phone calls that cut out, the scary sounds of an aliens or someone under water tapping into my phone calls, .. or simple people telling me that they cant hear what i am saying so they will just text... BUT now this month they have decided that this recalling and texting has come at a charge, MORE then triple my monthly allowance..

TO top it off, when i call to complain, they ask if i can call them back in 4 hours time due to them unable to access my bill due to system maintenance... 4hours later i get a call (10.00pm at night) to be told i've gone over my allowance and that i have to pay the bill... then a sorry ma-em.. i cant hear you.. i cant hear you... phone cuts out.. i am sitting at my table. my phone still stating i have 3 bars of reception.. i go no where.. the phone rings again.. hello ma-em are you there?...... i explain i have not moved, my bars of reception have not change, and he has CLEARLY illustrated my frustrations of vodafail and of people cutting out on me.. and me usually the one to recall.. still no sympathy or assistance. HE then states i have gone over my bill and i must pay.. but he will get the maintenance team which have shut for the evening to call me tomorrow.. (despite having a new iphone which i got off vodafone, thinking my last last nokia must of had issues for people cutting out on me.

My temper now boiling, He ends with have a nice DAY.. (10.15pm) grrrrrrrrrrrrrrrr no sleep tonight!