26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20030 Someone from VIC thinks vodafone is Self destructive at 17 Nov 2011 07:46:11 PM
I have moved house, wanting to switch from 3 to Vodafone to avoid roaming data charges. Should be simple, but have now been in a porting limbo for 24 hours. I tried to activate the new SIM using the automated phone facility. The only thing that happened is that a bill turned up in my e-mail for $0, but the 3 service remained active. Tried to call before 8:00pm when the porting team close, but was on hold for too long, so I gave up. Called again later and tried tech support, got a "hello" from a human after 35 minutes, but got dumped back at the start of the queue again, and then after 50 minutes had a conversation which resulted in me being told the porting team was closed. The call centre have agreed to call me at 7:00pm tomorrow. I'll bet the don't, but I can hope.

If Vodafone actually set about deliberately destroying their brand and business, they'd do a fine job. They clearly know how to.