26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20041 Someone from NSW thinks vodafone is Immense at 19 Nov 2011 09:21:07 AM
19 Nov 2011 09:57:43 AM: You have done the correct thing by complaining to the TIO.

It is now a waiting game over the next 10 days for Vodafail to contact you for a mutually agreed outcome.

Just make sure you collect all the details, who said what, CSR id, CSR name etc.

You will be offered several sweeteners to keep you with VF, your call, but experience both personal and on this website shows that the sweeteners are not all they appear to be...........

You may consider taking your business elsewhere, I did and many others have in the past.

If that is the case ensure any direct debits are cancelled by VF as they do have a monthly habit of returning to plague you.

VF have to provide evidence that you have exceeded your cap to the tune of $609, we shall see.........

Good luck and let us know how you get on and what the outcome is!

Vodafail.com Moderation Team