26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
20070 Someone from QLD thinks vodafone is very at 22 Nov 2011 09:28:23 AM
I originally signed what the sales clerk told me was a six month mobile internet contract with vodafone (let it be a lesson, read ur contracts.. .. all of it!)It turned out of course to be a 12 month. Due to no, or very little reception and complaints to Vodafone and the ombudsman re both reception and billing, the service was cancelled, except that vodafone still felt that they could bill me for a service i am not under contract for, don't use, and has been officially cancelled. So i went to my local vodafone outlet( i prefer them to wait on hold rather than using my own credtit) where the kind sales staff showed me on their system that my contract was cancelled and that i was no longer a customer. They did some messing around before ensuring me that the bills would stop. Since then i have recieved 2 Bills from vodafone for a service that does not work, is out of contract, has been cancelled 3 times, is recorded on vodafone's own system as "Account terminated" and has an ombudsman report filed against it.
22 Nov 2011 09:58:26 AM: that is our excellent service plans working as we know u will b coming back 2 us
22 Nov 2011 04:21:56 PM: To the OP, I suggest you return to the TIO with your original reference number and tell the TIO what you have told us.

I also had bills arriving way after my contact was terminated, the TIO resolved the problem.

Vodafail.com Moderation Team