26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20106 Someone from NSW thinks vodafone is rubbish at 25 Nov 2011 03:26:26 PM
....i have been with vodafone for at least 4 years....and frequently dubious about my bills though havnt really looked into it, as i feel phone companies in general are a rip off but a necessary evil....im not really a phone talker....so i mainly text....
....when my old contract with vodafone was near up i decided to re-sign to a new 24 month contract this time opting for a $29 cap as i rarely used my previous $49 cap.... quite regularly my bills were 10 to 15 dollars over my cap, and i accepted this as just me going over though i found it a little rough as i might make 10 phone calls a month if im lucky....as i said i mainly text....and dont use internet at all!!
....i pay my bills on time and regular so when i got a message from vodafone saying my bill was overdue and to please pay to avoid a late fee, i went into my local store to find out if there was a problem....it turned out that i had an outstanding amount of $140....i asked if the assistant could check why and she found that in the month of september i made approximately 1800 texts in that month i asked her to divide that by 30, resulting that i would have had to make on average 60 texts a day every day for a month !!!!
....needless to say i was shocked and saying to the girl this has to be a mistake and enquiring what to do about it, she replied i would have to call vodafone (1555) as they only dealt with sales connections etc. ....i paid the bill to avoid late fees but was not happy....upon sharing my pain with a friend, he told me of all the dramas with the provider recently....then i found this website and was shocked to find the tens of thousands of people also getting shafted by vodafone....
....is it worth chasing up or do i just give vodfone the finger and change providers....or am i risking having to fork out more money to these criminals....i am totally resenting the idea of giving even one red cent ....but dont want to be hit later ....