26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20181 Someone from NSW thinks vodafone is Epic Fail? at 4 Dec 2011 07:17:14 AM
I posted a little while back about having three or four days with contasnt call drop outs and delayed texts/multimedia messages and really really slow internet.

It has now been four weeks. Of the same thing.

Still no improvement.

Every time I make a call I either get "beep beep" and no connection at all, OR I get "Hi ..... " and it drops out straight away. I'm apparantly still not receiving half of the text messages people send and when others try and call my phone when it is switched on and apparantly has full range (I've tried this from my home phone too - to test) and it goes straight to "This person isn't available right now"

So I went in to a vodaphone shop front the other day to see what's going on- if it's my sim or what...

"No... It's your Iphone" (I have an Iphone 4) to which I replied "It's not that old, I got it in July this year from America (when I was in the states I got it from the Apple store in New york with full warranty, so it's a genuine phone).
I then got told "No it must be a dodgy phone or you have done something to it... Have you put it in water"?

I explained there was nothing wrong with the phone (software/hardware wise)all the apps work, everything is great but the reception/phone/visual voicemail failing to connect/call drop outs... etc.

She told me there was absolutely no issues with the network but I would have to go to the Apple store and get it sorted.

It turns out another disgruntled customer sitting next to me while I was being told this leant over to her (the vodafail rep) and said he worked for the Apple store and there was nothing wrong with their phones (regardless if it was an American Iphone - UNLOCKED!) and he had experienced the exact same issues which is why he was in the Vodafone shop!

She then went "Ah... aH" and went back of shop and got me a cordless work phone and said "Here" and dumped a phone on me without telling me who was on the other line or what I was doing - it turns out it was the call centre in whatever country and I had suddenly to speak to some lady about what was going on - all over again.

While I was on the phone I looked for the vodafone person who was with me before and she was off with another customer ignoring me and the other dude!

This is not the first time someone has handed me a phone and walked off when they had a tricky question. It happened the last time I went into a vodafone shop - is this common practice for them?
Ignore the customer?

Nice vodafail. Nice.
4 Dec 2011 08:17:53 AM: Agreed, customer service is a bit of an enigma to VF, little or no concept of what constitutes excellent customer experience/satisfaction/service.

However that aside, there is the good and bad news, the good news is your phone is unlocked with self ownership, the bad news, that you appear to be in a contract with VF.

Time to port your number to a more reliable provider and one that has slightly more respect to the customer.

As you have complained to VF and apparently have not reached any satisfactory result why not contact the TIO?

VF have 10 working days to contact you and resolve the matter.

TIO details under the tab How To Complain at the top of the page, takes less than 10 minutes to complete their on line form.

Should you agree to mutually terminate your contract there is the potential to be away from VF before Xmas.........

Vodafail.com Moderation Team