Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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20207 Someone from QLD thinks vodafone is New contract resulted in disconnection of number at 5 Dec 2011 10:44:41 AM
I switched from Vodaphone prepaid to Vodaphone post paid last week and picked up a new iPhone. The new phone could make outgoing calls but anyone calling in was told the number was disconnected! It was finally resolved after a number of lengthy calls to Vodaphone in India, however two days ago the phone number stopped working again and I can neither send or receive any calls. Once again my number is coming up as disconnected. This is a work phone and I'm losing customers because they can't contact me. Vodaphone support can't resolve the problem and keep saying to give them more time. I've only been with them a week and the phone's only worked for probably 3 days out of that week. I'm taking it back and going elsewhere!