26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20213 Someone from VIC thinks vodafone is Utterly useless!!! at 5 Dec 2011 07:17:19 PM
Coming to you from Geelong, Melbourne, courtesy of an expensive Telstra network because Vodafail is beyond useless.

Just transferred from 3 to Vodafail, was getting a huge data roaming charge on 3 because it couldn't get reception on the 3 network and would roam onto Optus or Telstra, had to turn 3G off to prevent excess charge but would still receive calls and get texts (except MMS because no 3G).

Decided to migrate to Vodafail when I got an email telling me the 3 network was being phased out and I would have to move across to Vodafail if I wanted to continue using my mobile.

Migrated across and now it changes from "SOS only, Searching..., NO SERVICE, SOS Only, Searching..., to 1 bar signal and sometimes on the rarest off occasions, 2 bars signal.

Vodafail drops calls, gets texts hours later, doesn't connect to the network half the time, let alone getting 3G reception.

AND on top of that the first bill I received was $30 OVER the cap because of some miscellaneous network charge?!

Vodafail should be ashamed of their network coverage, or lack there of, and customer service and should instead of spending thousands on public sporting figure endorsements and publicity, should focus on upgrading the pity-full network coverage before the TIO and ACCC are forced to do something. Or there is a class action that finds Vodafail in breach of there obligations as a service provider and they are forced to pay compensation to thousands of disgruntled customers.


Another pissed-off Vodafail customer.
10 Dec 2011 05:23:28 AM: I think there is 30 days warranty period for network issue. you can cancel your contract because of that. it is on their website.
10 Jan 2012 08:03:30 PM: All sorted out!!!
I was all prepared to tear them another one walking into the store but with the assistance of a very helpful staff member, who is on Telstra themselves. Cancelled the contract, sent the phone back.

Now on Telstra (Devils spawn I'm aware but willing to pay for a infallible service)

Enjoying all the benefits of my new network with 3G speeds around 3-4 times more than Vodafail (when I'm at home compared to when Vodafail was in the middle of the city!!!) And no excess data usage charges so my bill is actually about $30 cheaper on Telstra than when on 3 and Vodafail anyway!!!

I will never use the 3 or Vodafail service (or lack there of) EVER again and have told anyone and everyone I know and meet about the beyond ridiculously poor service provided (or not provided).

I sincerely hope you sort out your priorities and instead of hiring celebrity sports-people to advertise your service, you funnel your funding into upgrading your 'network' to something that resembles a phone service before ALL of your customers wise-up to the disgraceful service you supposedly provide, and leave the network as your share price plummets and you go into receivership...we can only hope!

So long Vodafail Hutchinson, I bid you good day and tell you to shove it sideways!!!


Another (previously) pissed-off Vodafail customer.