26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20236 Someone from NSW thinks vodafone is fragmented at 6 Dec 2011 02:14:44 PM
I have a blackberry 9780 and randomly this morning the sim said it it was having a read error. I went into Vodafail store and as I was waiting for 30mins just to get service...a flood of people started coming in with the same error on their blackberries. The Vodafail staff member got onto 1 retail support person who had no idea what was going on. Then 5 mins later he got onto another guy who said an issue had been identified but no solutions yet. THAT WAS AT 10AM. Weve tried new sim cards and still nothing

I'm a business person on a business plan and cant get onto anyone in Australia to speak to about this. I tried calling customer service ( got stuffed around by Lara voice automated menu and her inability to recognise the words "business support") and finally got to the blackberry technical handest team.....when finally a pre-recorded message came through saying that Vodafail had recognized their was a service issue with blackberry's and they were working to solve it. Its now 4.15pm AND STILL NO SOLUTION!!!!!!!! I'm on the phone now holding while the multiple arms of this business keep transfering me, asking me to turn my phone on and off.......and then putting me on hold. I CANNOT RUN A BUSINESS ON VODAFONE WITH THIS KIND OF SUPPORT. I've lost $1000's of dollars today being unreachable with a phone that doesnt work.
6 Dec 2011 03:31:40 PM: Terrible! Sounds like it might be time to invest in a better provider. If they stuff you around anymore then you can go to the TIO and seek compensation from Vodafone. Details are on the 'how to complain' page.

Vodafail.com Moderation Team
6 Dec 2011 03:48:34 PM: welcome to my world - happened to me late last year. can't wait for the class action to get funding......
6 Dec 2011 07:23:21 PM: "Its (sic) now 4:15pm AND STILL NO SOLUTION!!!!!!!" But, the time of your post is 2:14pm on the same day. This is quite an achievement.