26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20260 Someone from NSW thinks vodafone is extreme!! at 8 Dec 2011 11:08:09 AM
VODAFONE DOESNT WORK!!!!! I have to go outside to make a call and i live in Sydney suburbs! The staff at vodafone really are pleasant, but they keep changing their story. "please understand, i am not lying to you...your service levels are excellent" (said in an indian accent of course. "its very true vodafone are experiencing issues during our upgrade, but your area is very good reception... oh, well it will be good at the end of this month.....next month....march 2012..... september 2012" and on and on it goes. They have suggested i can switch off 3g when i go inside a building and simply just turn it back on when i am outside...this may help they say. I am paying for a service which does not work. Coffs Harbour last week -zero service unless i walked to the top of a hill. Coffs that is, not lightning ridge!
This company is a joke! I notice if you call for a new service you connect to an aussie but as soon as you require assistance the call is diverted overseas. They try really hard and are most pleasant but sometimes very difficult to understand. VODAFONE I WANT MY MONEY BACK!! NOW!!!!!!!