26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20261 Someone from NSW thinks vodafone is Pathetic at 8 Dec 2011 11:28:13 AM
I have been a vodafone customer now for over 5 years. Only using cheap phones for most of the time with poor coverage, mostly none in my suburb. My suburb must be one of not too many that are part of the capital city and receive no signal.

Recently I was giving my 6 monthly blackspot report and the tech guru said that it was the phone this time not the carrier. He suggested I move from my nokia 6500 classic to a htc legend. The new 3g network was fully compatible and working well in my area. After much thought and reading some good review on cnet et. al. I went to the shop and signed up with this new phone for two years.

Not only was I taken hook, line and sinker, this crappy phone now spends more time frozen than anything else. It drops signal for no reason and txt messages take even longer that ever to send and receive.

Recently I went to Fiji for a wedding. I wanted my voicemail turned off and global roaming turned on. I was at Sydney International airport to see the staff at the kiosk there. After them turning me to the customer support crew(Indian Call Centre and Lara), it was supposedly turned on. On arrival at Fiji no network coverage at all, from Nadi to the coral coast, nothing. Upon return to Sydney I received voicemail notifications. When the next bill arrived I got charged for it. So I rang Vodafone and they would not withdraw the fees saying that I was overseas and I had my voicemail inbox turned on. I told them about the "customer service" at the airport and they had not changed a thing. My dad came with me to Fiji and he had the same result.

I was recently job hunting and missed four jobs because of poor network not receive voicemails. When a job finally comes up my bosses are so programmed to ring mobiles that when I was required for a shift I didn't make because I didn't know about it I was fired for failing to show for work.