26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20296 Someone from QLD thinks vodafone is is in denial and so are it's employees at 11 Dec 2011 05:01:25 PM
I was helped by the advice on this site to get out of a contract with VF for supply of wireless internet, which did not work from day one. They conned me away from 3 with the promise of more data & faster speeds & it simply was total BS, it took 6 weeks to get a cancellation and refund after contacting TIO.

My dilemma now is that my better 1/2 & I have a very old deal with VF going back 15 years for mobile phones & we get loads of free stuff on a small monthly outlay but as it is an old plan it does not include all the modern stuff for smartphones. Our outgoing calls are rarely more than our included allowance & we have no problems communicating via sms for which we have a huge allowance. As well as that we have very reasonable international roaming with the deal as well as quite cheap international calls & free calls to any landline after 7pm, 6 days a week & all day Sunday. This has suited us well but now want to upgrade as the missus wants to keep in touch with family instantly via mms, email & Facebook etc.

We have decided to get into the real world & upgrade to some new whiz bang smart phones as well as a better deal for our current wireless supplier (Three 3), which will become VF again soon.

We are happy to go with any provider for 2 modern phones with full net access & all the bells & whistles as well as a deal for about 10GB of wireless internet access at a good enough connection to use skype.

VF has an adverising campaign here on the Gold Coast claiming all their problems are fixed & are offering attractive deals including keeping our existing account & adding an 'Internet Mobile Pack' at an attractive rate.

Problem is that I totally do not believe they can deliver what they claim & I don't want to go through the hoops with LARA & Mumbai ever again.

What I would like to ask you good people on here is: Has anybody switched from VF to another supplier for phone & mobile internet connections on the Gold Coast & been entirely happy with the service & if so could you tell me what company so I can make the switch?

Thanks in advance.

12 Dec 2011 04:49:37 PM: I think you have answered your own question.........with:

Problem is that I totally do not believe they can deliver what they claim & I don't want to go through the hoops with LARA & Mumbai ever again.

One bitten, twice shy?

I may be wrong but I live on the GC and I would never touch VF again, regardless of their claims.

Good luck whatever you decide to do!

Vodafail.com Moderation Team
14 Dec 2011 09:15:18 AM: Thanks for your input. It is just so very hard to believe that as of last week when I went into my local VF retail shop they are signing up people to new accounts on the shop floor & carrying on business with cheery staff extolling the virtues of their system & claiming it all works as advertised. Nearly fooled me again they were so sincere. How is this allowed to happen? Don't we have any laws against corporate fraud?

Very wise old saying - 'Once bitten twice shy'. Went to a social gathering last night & questioned anybody with a smartphone as to who they were with & did they have problems. Best positive reply came from a couple of grey nomads who have been all over the country & said that Telstra was the most expensive but as long as you were within 50km of any village in Australia that had at least one pub you could count on getting your calls, sms & email. Seems like a no brainer, especially as I can't even access my VF account online for the last 4 days because of technical difficulties!

This site is great.