Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
20310 Someone from NSW thinks vodafone is Call centre sucks, but resolutions team are great. at 13 Dec 2011 03:44:50 PM
OK... my story is a long one, but I have a happy ending.
In short, there is a massive issue with the way Voda track data. They only track requests for data packets not actual delivery.
How do I know this? Cause it happened to me. I got charged for over 10GB of traffic while my phone crashed trying to do a Google maps update over the period of 5 days. I was working on a cafe renovation so didn't notice. Got an SMS and my bill - by the time I contacted Voda, I had chalked up over $1,300 in excess data charges without even using my phone!!
I wasted about a month with Voda call centre, calls, emails, "data investigations"... Got offered $300, then $200, then $50!??? off... the last call went for 1 1/2 hours.
I then went to the TIO after finding this website.
Vodafone resolutions teams got back to me straight away. Got offered $1200 off, the got offered full data fees removed along with a month of access off - during stuffing around with call centre when my phone was barred.
So am happy it's sorted, but the call centre suck. Don't waste your time with them.
In short, there is a massive issue with the way Voda track data. They only track requests for data packets not actual delivery.
How do I know this? Cause it happened to me. I got charged for over 10GB of traffic while my phone crashed trying to do a Google maps update over the period of 5 days. I was working on a cafe renovation so didn't notice. Got an SMS and my bill - by the time I contacted Voda, I had chalked up over $1,300 in excess data charges without even using my phone!!
I wasted about a month with Voda call centre, calls, emails, "data investigations"... Got offered $300, then $200, then $50!??? off... the last call went for 1 1/2 hours.
I then went to the TIO after finding this website.
Vodafone resolutions teams got back to me straight away. Got offered $1200 off, the got offered full data fees removed along with a month of access off - during stuffing around with call centre when my phone was barred.
So am happy it's sorted, but the call centre suck. Don't waste your time with them.