26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20344 Someone from NSW thinks vodafone is Bigtime at 16 Dec 2011 04:43:42 PM
Billing Issues - Paid my account before time but I am told it's not paid and contact the bank. Did contacted the bank and they confirmed my payment via BPAY has been processed. Its a pain to call them and wait for hours and they direct you here and there. They can't understand simple English and give wrong advice. My email address has been changed without my permission and I don't get the bills on the correct email address. Why in the world would I pay full expense for such a 3rd world service?

Please help.
16 Dec 2011 04:45:28 PM: My email contact is <<PERSONAL DETAILS REMOVED>>


16 Dec 2011 05:56:35 PM: it takes at least four working days for the bpay transaction to show as paid. It is reccommended for speedy payment you use a credit card as that only takes 4-5 hours.
16 Dec 2011 06:18:21 PM: Sorry to hear about the problems you are having, sadly we have heard it all before.

I have also had to delete your e mail address as we do not allow personal details to be displayed on this website.

The advice I can give you is that as you have tried unsuccessfully to resolve the billing issue with VF your next step is to contact the TIO and make a formal complaint.

The TIO on line form takes less than 10 minutes to complete, tell the TIO what you have told us.

VF then have 10 working days to resolve the issue to your agreed satisfaction.

TIO contact details found at the top of the page under the How To Complain tab.

Good luck and let us know how you get on!

Vodafail.com Moderation Team