Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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20390 Someone from VIC thinks vodafone is Useless at 21 Dec 2011 08:41:36 PM
I have been a Vodafone customer for 12 years. Recently the plan I had been on for 7 years was changed. I did not want to sign up for a new contract. So I opted to port my service to a pre-paid starter kit.
I activated my started kit, and added $50 of credit.
Then called Vodafone to port my number. The first time I called, I had someone repeat 'Welcome to Vodafone how may I help you?' 4 times in quick succession before hanging up on me! The next time I called I was told to call back during business hours, which I did, eventually I got through to someone who told me it was another department, fast forward 6 hours of being on hold over 3 calls today, and finally I am told, that I cant have my original number, it is impossible. Vodafone disconnected my original service and it can no longer be ported.
We put man on the moon, but I cant have my original mobile number.
Im going to Telstra.
I activated my started kit, and added $50 of credit.
Then called Vodafone to port my number. The first time I called, I had someone repeat 'Welcome to Vodafone how may I help you?' 4 times in quick succession before hanging up on me! The next time I called I was told to call back during business hours, which I did, eventually I got through to someone who told me it was another department, fast forward 6 hours of being on hold over 3 calls today, and finally I am told, that I cant have my original number, it is impossible. Vodafone disconnected my original service and it can no longer be ported.
We put man on the moon, but I cant have my original mobile number.
Im going to Telstra.