26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20409 Someone from NSW thinks vodafone is At least 65% FAIL at 23 Dec 2011 08:53:21 AM
I am one very frustrated individual. Since switching to Vodafone, I have had nothing but reception issues and dropped calls. Since I don't use a landline, I depend on my phone to contact and be contactable. In the Blacktown area where I live, in my home I cannot get more than one bar of reception on my phone, and that is if I am lucky. Usually there are no reception bars lit on my phone. If I am lucky enough to receive a call while at home, it will be distorted and marred by constant drop outs. What if there is an emergency? I would be stuffed.

I have spoken to Vodafone customer support about the issue at least on 10 different occasions, and each time I am told to be patient, that the Vodafone network is being upgraded in my area. Well, this has been on going on since at least April of 2011, and here it is almost 2012, I cannot reliably make a call from home. I am thinking now the only solution is to get out of the contract and go with another service provider.

R Perry
Marayong, NSW
29 Dec 2011 06:07:51 PM: Get out now. It will only get worse