26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20502 Someone from VIC thinks vodafone is attempting to steal from non-customers at 31 Dec 2011 10:02:06 AM
I am not a customer of Vodafone, nor will I ever be. Imagine my surprise when Vodafone tried to debit my account as a non-customer - this is of course attempted theft or stealing. Fortunately it was an account I hardly ever use so there were insufficient funds so it was declined. I contacted my bank to put an immediate block on direct debits from Vodafone - the bank employee said "Oh, not another one!" Apparently this is an extremely common request. I contacted Vodafone to complain and naturally the Indian customer service agent wanted my bank account details, which most especially in view of Vodafone's poor privacy record, I vehemently refused to do. I explained that I could provide the date, transaction number and bank involved, but was told that insufficient information. Perhaps I should report them to the police for attempted theft?
31 Dec 2011 10:16:57 AM: Blimey! That is severe!

We have had one or two instances recorded on vodafail.com of similar situations, my daughter-in-law works for a well known bank and she told me it does happen on a very regular basis, of course that is only anecdotal evidence with no recorded statistical substance.

I think you are totally right not to give out your banking details to a CSR, but here is the rub.

I understand that direct debits (DD) can only be cancelled by the originator, in this case VF and as a customer you can only block a DD for one payment only. I am open to confirmation by VF staff or bank employees on that statement.

Would suggest that you watch your account again for the next attempt at DD (presumably next month) and should one occur go direct to the TIO with this matter, should the matter become even more persistent you may wish to consider the Privacy and Banking Ombudsman as well.

TIO contact details located under the How To Complain tab at the top of the page.

Please keep us informed of the position.

Vodafail.com Moderation Team
3 Jan 2012 04:40:56 PM: Had exactly the same issue from an account closed off with this terrible provider some time ago. They kept trying to take funds. I went to TIO and hey presto all fixed. Got it in writing too. GO STRAIGHT TO THE TIO and STRAIGHT TO SLATER & GORDON and issue a writ against them. They are disreputable, disgraceful, disgusting and as for the mumble call centre in who knows where. AVOID THEM