26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20507 Someone from NSW thinks vodafone is No data and dropouts at 2 Jan 2012 01:14:04 PM
We have been loyal Vodafone customers for years, even in the past they have dropped out for any time up to a week. but now for 3 weeks we have not been able to access any data in our area. numerous calls to 1555 and the conclusion is that they have too many users trying to access their tower so not enough bandwith. upgrades are due sometime in the next year. our internet and smartphones are presently useless at home.
the offer from them? a 25% discount for 1 month. when i rejected this they offered it for 2 months. why would i pay for broadband when i can't even access a google home page. shopping around now for other broadband companies.
2 Jan 2012 02:08:59 PM:

"the conclusion is that they have too many users trying to access their tower so not enough bandwith"

Is this VF's conclusion or your own?


"25% discount for 1 month. when i rejected this they offered it for 2 months"

Why pay anything for a non-existent service?


You need to find another carrier that has built in capacity to their network so all users can access and enjoy their network!

I suspect VF are still signing up new customers even as I write!

Solution is easy, contact the TIO, tell the TIO what you have told us, VF have 10 working days to agree a solution, which appears to be termination of contract due to no service.

TIO details found in the How To Complain tab at the top of the page.

Just out of interest what is your postcode and have you seen the vodafail.com Your Coverage page located here http://www.vodafail.com/coverage.php ??

Good luck and let us know how you get on



Vodafail.com Moderation Team