Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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20518 Someone from QLD thinks vodafone is cant give them my money at 4 Jan 2012 08:08:18 AM
Just left Voda after 8 years, can't even top up my account via their internet site reliably and no longer at all on the phone, internet delivery on the phone has become unrelaible the past 6 months, and now their "my vodafone" site comes up with transaction error and has taken numorous goes just to top up in the past 6 months also. Have gone to another provider yesterday, very easy to transfer over and keep number. Not to mention call congestion, drop outs, and the long mailbox message service announcment that cant be skipped and costs you call time just to hear it (it used to be very short), voda has very little to offer these days except expensive sms, call rates, flagfalls etc.