26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20559 Someone from WA thinks vodafone is "Epic" at 9 Jan 2012 08:44:35 PM
I have been with Vodafone for nearly 5 years now. In the past 18 months I have had no reception in my house. I receive texts 2 days after they were sent, I can't make or receive phone calls (to do so I have to stand at the end of my driveway and even then it drops out). I can't access the internet either.

Think I live in a rural area? Nope I live not even 5km out of Perth!

So I rang Vodafone today, after I noticed that my phone has started dropping out when I am at work (I work in the CBD). After waiting for about 20 minutes and repeating myself numerous times, I was told that I was in a black spot and that a new tower was being installed this week...how convenient. When I asked to be released from my contract I was offered a month free. When I said that wasn't good enough after waiting 18 months for the problem to be fixed - my phone cut out. So now I have to start the process all over again tomorrow.
10 Jan 2012 04:53:52 PM: Agree, not good enough!

Sometimes the mention of the TIO does focus the minds of VF CSRs, try it tomorrow!

Ask for an investigation for the network reception to your house/place of work, allow VF to do the investigation and if after their investigation the issue still persists take the matter to the TIO.

Why pay for a service that does not work?

Have you also seen their webpage that shows completed and planned upgrades to towers.......???? Is your area on the list???

Vodafail.com Moderation Team