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Adam Brimo
Share Your Pain
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20560 Someone from QLD thinks vodafone is Unequalled at 10 Jan 2012 06:12:05 AM
23/12/2011 - I recharge my prepaid mobile online using a credit card - $35 all time - and it said the transaction was successful but I did not recieve credit. Money was taken from my account and was a pending authorisation. I phoned the call centre and their response was I was not telling the truth.I called my bank to stop the payment but they told me they could not do that and Vodfail had to either not claim the payment or send it back to my bank.
I called back the following day as I still did not have credit, was told again that I did not recharge online using a credit card so I recharged again using my credit card over the phone with the call centre. This time the transaction was successful. I asked the call centre rep if I was still going to get double credit and her response was "Why would we do that when you did not recharge online? That offer is only for recharging using a credit card online." Are they serious?????
Now my credit card has been debited twice for $35 and the call centre still says the have no record of two transactions.
This is what appears on my bank statement:
25/12/2011 - VISA PURCHASE VODAFONE NORTH SYDNEY 23/12 AU AUD $35.00
29/12/2011 - VISA PURCHASE VODAFONE NORTH SYDNEY 24/12 AU AUD $35.00
Vodafail says I need to prove it to them by faxing or emailing my credit card statement to them. What is wrong with their accounts department if they can receive payments and not know about it or not know who the money belongs to???
I am very annoyed about this and only recharged online using a credit card because of the offer to double flexible credit if I used this method. I won't do this again and just go back to buying recharge vouchers. I am also not impressed having been told by the call centre that I was not telling the truth.
And I am totally fed up with having to deal with their foreign call centre.
I called back the following day as I still did not have credit, was told again that I did not recharge online using a credit card so I recharged again using my credit card over the phone with the call centre. This time the transaction was successful. I asked the call centre rep if I was still going to get double credit and her response was "Why would we do that when you did not recharge online? That offer is only for recharging using a credit card online." Are they serious?????
Now my credit card has been debited twice for $35 and the call centre still says the have no record of two transactions.
This is what appears on my bank statement:
25/12/2011 - VISA PURCHASE VODAFONE NORTH SYDNEY 23/12 AU AUD $35.00
29/12/2011 - VISA PURCHASE VODAFONE NORTH SYDNEY 24/12 AU AUD $35.00
Vodafail says I need to prove it to them by faxing or emailing my credit card statement to them. What is wrong with their accounts department if they can receive payments and not know about it or not know who the money belongs to???
I am very annoyed about this and only recharged online using a credit card because of the offer to double flexible credit if I used this method. I won't do this again and just go back to buying recharge vouchers. I am also not impressed having been told by the call centre that I was not telling the truth.
And I am totally fed up with having to deal with their foreign call centre.
There are several other providers that would offer a comparable service and cost for you, you may need to think seriously about a new provider!
Vodafail.com Moderation Team