26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20693 Someone from NSW thinks vodafone is It is an Indian company at 24 Jan 2012 03:03:40 PM
Nothing wrong with that per se but if I had been advised I was signing up with an Indian business I would not have chosen to. Reasons: the customer service is awful - really hard to explain the length of time I have spent dealing with poorly trained uncooperative operators in India. Letters to their Correspondence team in Tasmania go unanswered (does it really exist ?).
They have deserted these shores.
I shall be moving to an Australian carrier asap.
25 Jan 2012 03:27:58 PM: Good luck mate, all major telco's are outsourced.
25 Jan 2012 05:51:47 PM: try iinet, best service ever and through optus so great reception
25 Jan 2012 08:21:57 PM: Amaysim have an aussie call centre