26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20718 Someone from NSW thinks vodafone is no more repair centres at 27 Jan 2012 08:00:44 PM
Dear reader

1stly I'd like to say thank you mr brimo for bringing to light a woeful company.

I have just been told that after hemmoraging money and loosing customers due to their bad network, they have just announced that they are closing all their National mobile phone repair centers with the sacking of 120 employees.

Great! not only do they woeful customer service, Now they will have NO after sales support or repairs done locally. And worse still, 120 good willed people are going to be left in the cold.
30 Jan 2012 06:25:18 PM: Makes sense to Vodafone not to repair your phone and still charge you a monthly fee for the NO SERVICE and FAULTY reception
On top of that you pay for their BROKEN AND FAULTY mobile phones usually stuck in a two year deal.
VODAFONE,...............doing it their way!!!!!