26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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20744 Someone from NSW thinks vodafone is There are not enough words in the dictionary to describe this mob. at 31 Jan 2012 05:11:17 PM
I placed an order on the 5th Dec. 2011. Told 5 to 7 working days for delivery. Have waited and waited and tonight I called their customer care number that they gave me which is wrong, and asked where my phone was. After speeking to a person in India who kept putting me on hold, I was told that my phone was sent to my address and that noone was home to receive it and that it was given to the P.O. for collection. That might have been the case but why was there no notification of them telling me that the phone was at the P.O. for collection. I go the my P.O. on a regular basis to collect parcels (and know the staff well) and never have they told me that there was a phone/parcel waiting to be collected. And why was I never given a 2nd and final notice as is the norm at all P.O.'s before they send the parcels back?
Then they wanted to refund my money and I said no I want the phone because I stood to lose nearly $50 of Bonus bank dollars that I had accumulated. They placed the order again and this time I asked that it be sent to my work and that there will be someone there to sign for it. Again in 5 to 7 days. We shall see Vodafone. I'll bet if Adam Gilchrist could see the complaints on this website, he might have had second thoughts about promoting them.