26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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2076 Someone from WA thinks vodafone is Worst fail ever at 27 Dec 2010 11:35:55 AM
Signed up for a new phone with a $69 dollar plan with 3 months wavered off the 12 month contract little did i know i signed up to a huge mistake. problems first began when i tried to transfer my original number to my new phone where the temporary number that vodafone gave me that already HAD A SUPSCRIPTION SIGNED ONTO IT!!! if not to make the matter worse when i called them up about it they just said you have to pay for it and call the subscriber to reimburse you. After that i havnt been able to make a call on my phone and send any texts, it is absolutely pathetic and it has been going on for the past month, with me thinking that it is just a temporary issue that would be solved quickly, but clearly it wasn't. THEN... yes there is more... my 3 months that had been wavered had not been apart of my plan apparently, although i know 100% that it was in my contract, after a lengthy call that had been fixed but still it is a very poor performance from vodafone, a contract is a legally binding document it ISN'T something you should get wrong!. I am not some1 who gets angry easily but this service has infuriated me, this is literally the worst phone company i have ever been with!!
27 Dec 2010 11:49:57 AM: Oh and on top of all this i work on call, so if my mobile doesn't work, then i dont work.. so now i have to use a seperate sim card to get work!