26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20772 Someone from NSW thinks vodafone is incompetent and useless! at 3 Feb 2012 01:46:10 PM
I have been waiting over 8 months for them to produce a valid proof of purchase for an iphone 4 I recieved. It was stolen, so I applied for the insurance.
Seemed easy.... I was wrong. The insurance asked for my IMEI number....
Vodaphone accidently never recorded my IMEI number when I upgraded my contract and phone. So when I produced the box with the IMEI number, they told me "oh that number cant be verified... you could have borrowed that box of your friend just to have an IMEI.
So basically, the insurance company through vodaphone wont help me, and vodaphone customer care has failed on numerous occasions to try and find my orginal proof of purchase.
Not only do I feel cheated, but Im reminded every bill when they still charge me for the phone that was stolen AND insurance... and it cant be replaced because of their crappy mistake.
4 Feb 2012 07:07:38 AM: You my friend, need to take this matter to the TIO, VF will come to the party once the TIO is involved.

Agree with you entirely, a ridiculous state of affairs to be in!

TIO contact details at the top of the page under the How To Complain tab.

Vodafail.com Moderation Team