26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20778 Someone from NSW thinks vodafone is contract at 5 Feb 2012 10:24:23 AM
im on a $45 plan. They charge more.
My contract was signed in September 2011.
It was not untill december 2011 that I recieved my phone and sim card.
By this stage I was in Europe. I recieved a text message while in Europe saying 'you will now be connected to Vodafone', off course I could put my new sim in my phone becsuse i was 20000km away.
By this stage I was on the Costa Serena cruise ship. At this time the Costa Concordia hit rocks and my family in Australia was worried. They could not contact me, and were under the impression that I was dead.
On my return to Australia on the 29th jan 2012 I put my new sim into my phone. At this stage I noticed that I had 2 months of Vodafone bills, and after 5 days in Australia my phone was barred for not paying my bills.
So lets summarise this....
5 days of phone connection,
with 2 months of phone bills at $133 (noting that my contract should be $45 month) with an agreed Nokia N8, yet a Nokia E7 was sent instead)
and an apparent 3 months free incentive to sign up,
Yet i was disconnected for not paying my bill 5 days latter.

So I get on the phone with the apparent 24/7 customer service centre which could not help because the business centre was closed. (so its a 24/7 customer service, but the business centre is only available between certain hours)
A $640 bill from my previous Optus bill to close that contract