26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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20784 Someone from NSW thinks vodafone is Very poor! at 6 Feb 2012 12:49:03 PM
My phone - which is a business phone constantly drops out and often has No signal. This is not very acceptable as my office is on Pitt st in the CBD of Sydney! when I try to explan my frustration to customer care- they dont seem to know where Pitt St is in the CBD. Surely there would be a signal in the Central Business District of one of our largest cities. I have had enough. Poor service - thye sign you up for 2 years and cannot provide the basic service we require. This is costing me business and looks bad when I am on the phone to clients. I will be trying to ditch them as they are not meeting their side of the bargain.