26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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20805 Someone from NSW thinks vodafone is Wrong at 8 Feb 2012 07:29:45 AM
I can not believe that hundreds of voda staff are being let go and yet the CEO keeps his job.

These are people that have worked their guts out and do not deserve to go home and have to tell their family they no longer have a job due to the incompetence of the execs at the company.

This is truly the wrost ending possible for this whole debacle and I truly feel terrible for the people that are being affected by this.

Nigel, you should be ashamed of yourself!
8 Feb 2012 08:14:24 AM: you think employees have had it tough, think about the customers!! somebody think of the customers!! :o
8 Feb 2012 01:52:35 PM: Don't be so self centred and arrogant.

You had service drop out which is why they are in this mess, but that should not mean the people that were doing their job should now not have an income.

Think of them for a second and then let's hold the execs to account!
8 Feb 2012 03:29:48 PM: If you look at the picture Australian 26th jan 2012 of Nigel Dews CEO Vodafone
Story: 'Vodafone Australia to slash jobs in restructure.'
It looks like the Captain of a sinking ship,already destroyed.
Look closely at his eyes,and you tell me if they are not bloodshot and pinned!!!
9 Feb 2012 01:50:56 PM: 01:52:35 PM I am 08:14:24 AM. I had to lay off one worker when business began drying up in Sept (yes, it started earlier than the news reported) 2010 - noone would listen to me (not Vodafail nor the TIO). I had to let him go. He's a young man in his mid-twenties, long-term partner, renting... I happen to know he hasn't found full-time work since.

So who am I more sorry for, the customers or the employees of Vodafail? Neither, I'm more sorry for those who've done nothing wrong but have been affected via their income or their emotional lives.

FYI it's not even the executives to blame, they just did their jobs. Who's to blame then? it's the regulators.