26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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20809 Someone from NSW thinks their gain is Very Good at 8 Feb 2012 09:08:28 AM
I've been with Vodafail for over 5 months, and recently after complained to Vodafone about the call drop out and snail speed internet, I got offered 2 months free.
I did take the deal for 1 month, but can stand it to go for another month of misery. So I then complained again to Vodafone, this time was told that network will be fixed and need to wait for another 1.5month, totally UNACCEPTABLE

I then complained to TIO, 4 days later Vodafone Resolution rang up and advise that there are network issues on my area KENSINGTON, and will be fixed by the end of 2012. which is again UNACCEPTABLE, she ends up letting me off from my 24month contract and I get to keep my phone for $150.

Now porting to Telstra. very happy indeed.