26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20820 Someone from NSW thinks vodafone is at 9 Feb 2012 09:53:57 AM
I've been with Vodafail for about 21 months and have found the 3G network to be woeful and I live in Newtown (3 km from the city). I was waiting for my contract to end when I decided enough was enough and thought that $150 to end my contract was worth it. I knew when my contract ended but I wanted to call Vodafail to confirm. They wouldn't tell me when my contract was ending until I I told them why. When I did, I got siphoned off to someone else who offered me a new phone and some other freebies to which I answered, "I appreciate what you are offering but if the network is no good, what's the point of a new phone?". After hanging up, I got a phone call from them stating they would halve my bill for the remainder of my contract with no conditions.

While I appreciate this reasonable level of customer service, the truth is that you've blown it Vodafail. You've lost my trust and the trust of thousands of other customers. I will never go back and will never recommend you to anyone else. This is the price you pay for your spin and lies over the last 1-2 years. Fix your network and then maybe you might get some credibility back. But even then, I wont be back!
9 Feb 2012 05:27:35 PM: I agree - I've been to Newton in Sydney and every time I am there, there is little or no reception.