26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20827 Someone from NSW thinks vodafone is MegaFail Again at 9 Feb 2012 06:34:57 PM
Vodafail have, as their message says, "upgraded" their billing system but there are now problems with it - what a surprise ! I called twice earlier this week and when i got to the point that I told them I had a billing query - the system told me that they were too busy to take my call and they told me to call back again - call ended.

I called today and spoke to someone who told me they had system problems and could not see my account - I had to call back.

This company is a joke and unfortunately my company has chosen Vodafail as supplier - I dropped 3 a year ago and will NEVER return to either company presonally - just like I refuse to fly KLM ever again after a farce many years ago and I make sure nobody I know does either.

Is Anyone at Vodafail ever going to take responsibility for this nonsense.