26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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20972 Someone from NSW thinks vodafone is Rip offs! at 27 Feb 2012 12:46:09 PM
Went into a VF store to do an upgrade, told I had to wait 1 month.. Fair enough no complaints there. When the nice young man serving me ran through plans and what not he informed me that in 2 days the Infinite plans are going up to a minimum of $79 a month and that I couldn't go on to the $50 plan even though I am an existing customer! NEW BUYERS BEWARE! CROOKS!
27 Feb 2012 05:46:19 PM: they are crooks for changing their pricing?
how does that make them crooks?
28 Feb 2012 10:17:29 PM: uh? cause it's dishonest? ??
29 Feb 2012 09:20:11 AM: and how is it dishonest to make a change to their pricing. Every telco changes their pricing or their plans every now and then. they add and remove new offers, they change things around. If telstra had raised the costs of some of their plans you wouldnt be calling them dishonest.
29 Feb 2012 04:23:51 PM: Fair enough if the service was EXCELLENT I'd pay $79 a month. But for something sub-par I'd recommend people to look in to Telstra plans
1 Mar 2012 07:40:46 AM: have you looked at the plans, they are still cheapest. just not as far below the other carriers as they used to be.