26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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21145 Someone from ACT thinks their gain is very good at 17 Mar 2012 10:42:07 AM
Got charged $600.00 for a mobile payment plan, after consolidating my bill, called 1555 on my phone, and requested a call back in 10-15 mins because customer service was busy at peak hour. They then called me back in 9 mins, and spoke to Asha who looked into my bill for me, and realised the mistake, she subsequently waived the $600.00 i was incorrectly charged, and transferred my mobile payment plan to my new consolidated bill. This took about 20 mins in total to do and was very pleased with the outcome. I was simply nice and so were they. The offshore sales representatives are in many ways more punctual than the average australian bogan, no wonder vodafone would rather pay someone in India $6000 a year instead of $60000 salary. I cant understand why so many people are unhappy, either im very lucky or there is a lot of incompetent customers that cant understand the technology they use, I was in store the other day and another customer was ranting saying they couldnt hear other people when talking, the thing was that the guy hadnt removed the cover on the screen from packaging, like seriously, what a gene cess pool I have to live beside LOL. Most of the complaints can be summed up as not understanding billing, handset or network concepts, If i was vodafone i would incorporate an aptitude test aswell as a credit check so these issues dont occur.
17 Mar 2012 04:51:48 PM: Having worked in a phone shop (not vodafone) you are right about that. most problems are either simple mistakes that get worse because people just get angry and yell, or people dont understand what the issue is and dont want to hear from someone who knows.