26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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21161 Someone from VIC thinks vodafone is Billing at 20 Mar 2012 11:20:33 AM
In Oct 2011 Vfone advised me to move to a new 135 plan for 3 Phones and 3 data devices. Vfone found a problem with 3000 missing tech fund on my current account. They billed me 2000+ for nov/dec when they finaly sorted out their accounts issue. I told them I was NOT paying this amount as I should be on 135+gst. Many emails and phone calls now I cannot contact the Australian person as they do not return calls or emails. I ended up with Indian call centre HOPELESS ! They tell me that I am on 135 plan for 3 phones + 90 plan for data that I never agreed to. I have their email stating the plan inclusions at 135. I am now left with overdue of 440 these guys must have the accounting system from the stone age.