Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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2312 Someone from Somewhere else thinks vodafone is BREAK YOUR CONTRACT at 27 Dec 2010 12:28:58 PM
GUYS VODAFONE IS ALLOWING PEOPLE TO GET OUT OF THEIR CONTRACTS FOR FREE. SO IF YOU'RE HAVING PROBLEMS TAKE UP THE OFFER TO BREAK IT. THEN GO TO JBHIFI SWITCH TO TELSTRA AND YOU WILL GET A $200 GIFTCARD FOR SWITCHING!! SO NOT ONLY IS IT A BETTER NETWORK BUT YOU ALSO GET A $200 GIFTCARD FOR FREE!!!!
Telcos are trying to balance shoppers and checkouts. Obviously, they aren't doing it very well.
It's the timewasting BS that really annoys me.
I have persisted/harassed them for the past month about my issues, they told me to follow certain steps but of course that didn't work. They then told me to go to my local Vodafone store..... Cairns, until recently, had 3 stores open. 2 got closed down and the last one was getting renovated. So I was stuck. In the last week I made a lot of phone calls and I finally got through, my case got given to a Network Engineer, the report given to the Cancellation Team said they would release me from my contract with no extra charges. Best outcome I've had and the one I wanted.
DON'T GOTO TELSTRA, THEY ARE JUST AS BAD AS VODAFONE
Bullshit!