26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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232 Someone from NSW thinks vodafone is Not what you call a telecommunication at 17 Dec 2010 02:10:07 PM
I have been experiencing problems with Vodafone's sms / mms service for the past few months. My msgs were received up to a day late. During this time I had to turn my phone off and on or even resort to making a call, and once I hung up, my msgs would then start coming in.

I complained to Vodafone about this, and my first complaint, Vodafone told me they had been experiencing a network issue in the last few days. However, my delayed sms has been happening for a few months now. They then proceeded to tell me that it was my phone. I told them that I also have another service, on the Vodafone network (my work mobile), and that is also experiencing the same problems. That excuse didn't work, so they told me it was my location. My retort was that I was experiencing this issue at all times of the day at all locations - from my work in Sydney CBD, to home in Sydney's west, and when I am out in metro Sydney. Vodafone still refused to admit they had an issue with their service, but wanted to fix the issue so they did a "master reset" of my account.

This seemed to fix the issue - for a day. After that, my sms / mms were getting delayed again and I had to go back to turning my phone off and on and making calls just to receive my msgs.

I once again called Vodafone, who now decided to say that there was nothing wrong with their network and that it was an issue with the person sending the sms. I told them, so everyone has an issue with their service except for me?!? if that is the case, why do my msgs only start coming in when I turn my phone off and on or make a call? Vodafone then attempted to do some "troubleshooting" and asked me to do all these things which I had previously done everytime I called. When I told them I had already done that earlier, they said i had to do it again, or I wouldn't be "co-operating" with their trouble shooting.

I once again co-operated and fed up with still getting delayed msgs, I called back the next day, only to have them say there was an issue with my SIM card. By this time, I was already frustrated with all the excuses they were using. It was already the last straw so I asked the floor manager to cancel my contract. They would not oblige because they believed there is nothing wrong with the service.

So I took my complaint to the TIO and Vodafone finally agreed to release me from my contract - yet I am still waiting for them to admit they have an issue with their network.

I am now a happy Telstra customer. I have to pay for all my calls and msgs now, because nothing is free on Telstra's plans. But I dont mind one bit, because I'd rather do that than put up with Vodafone's crappy service... not to mention having to deal with the incompetent Lara.