26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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2386 Someone from NSW thinks vodafone is over charge at 27 Dec 2010 12:46:17 PM
i ve got the cap plan with vodafone 7/8 months before 0f $69 all together $84 a months with insurance of my iphone 3. With that plan some time i have been pain weekly$ 94 and more. when I make an inquire they said its previous months bills. this is no thing and i upgrade my plan with iphone 4. I agreed to pay $37 extra on my current plan for 24 months. but when i get the bill they charge me entire cost of the iphone 4 which is $1200. I rang to the customer service center to know what is going on ?? one of the representative said to me it will fixed. but not fixed up to 2 months and than i rang them again about 6 /7 times all the time they promise to fix but not. 4 months passed problem is not fixed. They cut off my service even cant receive the incoming call as well. and i tried to fix but to get some one i need to wait minimum 2 hours, and at the end they transferred the call some other department and need to wait again 2 to 2 hour and at the end i have been transferred wrong department. unbelievable.!! This happen many times. now i,m out of mobile phone from last 3 months. i haven't paid that $1200 because i didn't sing and agreed for that.

what should i do???