26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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2403 Someone from VIC thinks vodafone is Total Failure at 27 Dec 2010 12:51:01 PM
I can't get proper reception in my home as well as surrounding 1 KM area. I live in a suburb which is very near to Melbourne CBD and still the coverage is so pathetic. I can still bear with it but the most annoying thing that happened to me last week was that I missed a call for a job interview that I had applied and when I called them back this week they said I am not in the list as they couldn't reach me and confirm my availability with me. Now this was the job I really wanted and due to horrible services by Vodafone I screwed it. Damn, I am really very angry and pissed off and still I can't change my service as I am tied with a contract with them.
27 Dec 2010 03:18:39 PM: Why don't you join the class action that was mentioned in the news today and get back compensation for losing a job because of it. And while you are at it, you should contact Vodafone customer service and get out of your contract at no charge since Vodafone has not provided the agreed service. This is your right under consumer law.
27 Dec 2010 07:33:40 PM: lol
27 Dec 2010 08:41:08 PM: and while you're at it, don't forget that it's Vodaphones fault that you're all bitter and twisted. They tricked you into signing that contract and now you're all pissed off and angry. They should be paying ALL your medical bills for the next several years since all your problems are most likely caused by STRESS, which is due to having a Vodaphone contract.

Wake up people. You bought a Vodaphone contract because it was cheaper. No one ever seems to wonder why cheap stuff is cheap until they've paid for it....
27 Dec 2010 10:06:59 PM: How can you get recompense for a job you may have not got in the first place?
28 Dec 2010 11:01:46 AM: that is why fixed landline is the best for back up never rely on wireless connection. dont fink local fink global .....n pls stop whinin like a baby n get a life ...
28 Dec 2010 05:27:21 PM: God there are some imbeciles here. I'm not talking about the OP either. He wasn't suggesting that Vodafone compensate him for a lost job. He is just bitter that he missed the opportunity to interview for the job. Secondly, just because Vodafone are cheaper than the opposition does not mean that sub standard service should be endured. Especially when they tout themselves as being the duck's nuts and offer unlimited data plans. If this is a network capacity issue as suggested by Vodafone themselves, then it is irresponsible to sign new cutomers to a data plan that promises all you can eat. The contract containes a service level agreement that Vodafone are not meeting. Of course there is cause for complaint as Vodafone customers are not receiving the service they were promised.
28 Dec 2010 05:49:41 PM: Rule # 1 You get what you pay for. All you Vodaphone users (losers?) signed up to Vodaphone because it was cheaper than Telstra and now you're all "boo hoo, the coverage and service isnt any good". Wake up. Your getting exactly the cheap unreliable service you paid for. All wanted to get an iphone NOW, but Tesltra was too expensive. Boo Hoo, enjoying the cheap cost now ???
28 Dec 2010 06:18:39 PM: telstra isnt much better, my daughter got a hiptop phone from telstra on a 24 month contract with free msn and free mms and free internet, the only thing she would be charge for was her calls. well, every month we get charge for the txt's the mms, the internet plus they chuck on an extra $200 or $600 to her bill which is only...$56 a mounth as she never use's it to make calls so i have to ring them every month to fix it and every month i get the same bullshit and im sorry we will credit your account now so dont talk to me about telstra they suck to. thank god we have only four months to go on that plan then its off to optus.
28 Dec 2010 06:39:53 PM: dont go to optus they are just as bad as vodafone
28 Dec 2010 06:48:41 PM: Vodafone, Telstra, Optus, 3 Mobile -they all have their faults! vodafone doesnt seem to be any worse than the others from from my experiences and what i've heard from friends and family.
28 Dec 2010 08:01:13 PM: seriously do you people have nothing better to do than winge on an internet site. Who the fuck would want to employ this joke of a man anyway. You people all act so tough and say that vodafone tricked you into signing contracts... you iddiots signed it so its your fault. and in my house i have no reception other than vodafone so its a diffrent situation with every phone company why cant you people understand that its not vodafones fault all these problems have explainations. If you are un happy with there service than fuck of to another carrier as you give the staff greif and abuse them - my friend is an emplyee and she has recieved death theats from dick head like you! it is her job and every time that you ring the call centre and abuse them just remember it is just their job and they are not soley responsible if you dont get reception! So Just remember guys GO GET A LIFE and LEAVE VODAFONE ALONE! if you can run a huge company without any problems then get to it!!
28 Dec 2010 09:40:01 PM: Got out of contract, ( Our business has been with vodafone since it started 12 years ago with assorted $BIG dollar business cap) after my 15 minutes with the TIO, its worth the call. Reception has gone pear shaped the last 3-4 months, Email uploads on iPhone don't happen at all, most txt's late, plus sat phone service is stuffed and vodapone have pulled out of globestar sat phone service,....... Globestar advise you to go onto the internet to find out when the sat is overhead so you can use the sat phone...... Your kidding me. The Phones a $2000 bit of junk now! The poor people @ tech support have no answer, at least they offered me a $500 credit but as I said I still want a the service not the money..... Sorry vodafone but my 12 phones are off to Telstra for GSM and Iridium for the sat Service. Remember people price is soon forgotten and quality(service) is long remembered.