26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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2428 Someone from VIC thinks vodafone is at 27 Dec 2010 12:56:51 PM
I've just read an article on The Age website about possible class action against Voda-freakin-fone. I'm so glad this website exists!

Earlier this year I was left without ANY coverage whatsoever for almost a week. I called their bloody Indian call centre a dozen times, I emailed them via their website and to this day the issue has not been explained to me. Coverage returned after about a week but it certainly was no thanks to Vodafone's customer service (what service??).

I am locked in a contract until August 2011...I am counting down the days till I can break free and get away from this crappy carrier!
27 Dec 2010 03:20:45 PM: Someone just posted that you can get out of your contract at no charge. This is your right under consumer law since they are not providing the service they agreed to under your contract.
27 Dec 2010 03:24:57 PM: You can break the contract. Tell them you are going to contact the Telecommunications ombudsmen and lodge a complaint for failing to provide the service you signed up for. Also quote them "IT IS AGAINST THE LAW TO ENTER INTO A LEGALLY BINDING CONTRACT IF YOU CAN NOT LIVE UP TO THE SERVICE DESCRIBED"
29 Dec 2010 12:03:36 AM: http://www.adelaidenow.com.au/ipad/vodafone-contracts-null-and-void/story-fn6t2xlc-1225971869413
29 Dec 2010 07:25:17 AM: I had a problem with Vodafone, and after banging my head against a brick wall I contacted the ombudsman office. they gave me a direct number to Vodafone, I wish I'd kept it as I would have published it now, but as soon as I called that number my contract was cancelled.
29 Dec 2010 10:12:52 AM: Don't blame the indian call centre, blame Vodafone for paying them too little and not monitoring them.