Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
2503 Someone from ACT thinks vodafone is Fail-er-ramous at 27 Dec 2010 01:18:09 PM
It's the Broadband. We signed up for the 2GB plan {yes, this was a little while ago}. The signal kept dropping out during a download of updates for some of my software. I'd carefully check the meter, and it showed we'd used less than 100Mb of data, so I kept going.
Turned out later that their meter can take up to TWO DAYS to update, which means if you're trying to be careful with the data usage to not get hit with an overuse charge, IT'S NO USE!!!! You could be over by 1GB {solely because THEIR CRAPPY CONNECTION meant the update had to keep on trying and restarting} and not know!!
Turned out later that their meter can take up to TWO DAYS to update, which means if you're trying to be careful with the data usage to not get hit with an overuse charge, IT'S NO USE!!!! You could be over by 1GB {solely because THEIR CRAPPY CONNECTION meant the update had to keep on trying and restarting} and not know!!
27 Dec 2010 01:22:49 PM: Vodafone broadband is the worst ive ever used. i ended up ringing them between 10-20 times to get off the contract because it NEVER worked. They agreed saying i could get off contract and they would send me out a parcel so as i could return the modem. It took THREE MONTHS for me to receive this parcel after numerous (and sometimes abusive) phone calls to them, telling them i would not pay them a penny. Then i noticed they were trying to recover $100 off me through debt recovery!! I couldnt believe it, i didn't even have 1 day of working broadband. Needless to say, they didn't get a cent out of me and the letter eventually stopped... However i still don't know whether this will show up as a black mark on my credit or what. Extremely frustrating dealing with this company.