26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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2511 Someone from QLD thinks vodafone is Big Fail!! at 27 Dec 2010 01:19:50 PM
I have been with vodafone for a number of years. I was a Pre Paid customer for my mobile phone. I decided to become a Mobile broadband customer on thier pre paid service. BIG MISTAKE #1. The data speeds are terrible and very slow, but worse, in a 1 month period i am guaranteed to be comppletly un able to use thie Mobile Broadband at all!! This causes some horrific problems as i have a strong need to use interenet, my family and friends often are over seas.
As i am writing this i wonder why, but i then decided to go on a 12 month contract with my mobile phone, what was i thinking?????
In the first 3 weeks my contract was activated as a 24 month $49 contract and not the 12 month $49. And when i tried to call to fix this problem the fun really started! After trying to negotiate my way throught " LARA " i would then be put on hold, for a minimum of at least 20mins!! And when i eventually did get to speak to an operator, it would seem that apprently i do not speak very good English because i can never understand the operator, and nor can they understand me. I am Australian, and speak fluent english. Or at least i thought. Some times when i send text messages they often will not arrive at destination, and sometimes 10 duplicate messages get delivered, a week later!
On the whole my Mobile Phone does not seem to suffer too many problems, but the mobile broad band is a horror joke!!! Its shocking. And the customer help centre is nothing short of disgusting and a total joke!!!!
I want to join in this class action asap!!! I have had enough!!!!!