26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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2541 Someone from QLD thinks vodafone is decrepit reception & service at 27 Dec 2010 01:29:22 PM
In late 2008, I had to contact Vodaphone the very next day after taking out a new contract because I had no reception at home. Their own maps showed there should have been reception. Vodaphone took many months before they agreed they would cancel my contract without penalty to me. In the process I had to continue to pay monthly for a phone I could not use. At one stage, when the phone was switched OFF [I was on a plane] it dialled one of its own service numbers hundreds of times and then sent me a bill for hundreds of dollars! There is far more to my story and I cannot bear to re-live it all! I will however, if I can get something for the torture and mental torment Vodaphone and its Reps put me through. I have retained the full file of this stupid saga. By the way, The guy at Crazy Johns also kept hard copies of his attempts to help me- they were not at fault..Vodaphone gave WRONG information about their coverage on their maps and when we verbally checked, they lied. The saga lasted around 9 months before I finally got a Zero account BUT I STILL HAD TO PAY AROUND $50 month for the privilege of not having a phone that worked! They even had the gall to try to charge me $415 "voluntary cancellation fee". That took many phone calls and very angry temper tantrums from me before they stopped the runaround from their staff!
Incompetent idiots and a terrible system. NEVER AGAIN!@#$%^&*()!
They should never have charged me a penny! There was never any offer to reimburse me for the monthly fees I had to pay!!!