26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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2564 Someone from NSW thinks vodafone is So CRAP!!! at 27 Dec 2010 01:34:10 PM
I run a business on call and rely on my phone 24/7 and was getting voicemail messages 12 hours late! I complained to Vodafone and they said there visual voicemail on Iphone wasnt working, so now I have to pay to retrieve my voicemails (121) because Vodafone cant support it!! Never get reception or 3G coverage on a Friday afternoon between 5pm - 6pm. The vodafone mail server stoped working so I dont receive emails through it anymore. Receive SMS messages 4 hours late!! I will happily pay more to Telstra for a reliable network.
29 Dec 2010 07:48:26 AM: im in the same boat and as a small buisness which relies on leads (wich i might add i have to pay for) i have been slugged for leads wich have been late or havnt even arrived let alone all the customers who havnt been able to contact me!
i was told it would be fixed up!
2 damn months later and 2 months worth of prepaid for 2 damn phones and still doesnt work!
taking into account all the buisness lost and bills having to get paid for work i havnt been able to get, looks like its time to wrap up my trading!
thankyou Vodashit for ruining yet another small buisness!
29 Dec 2010 10:25:43 AM: As a business owner you have a legal responsibility to ensure continuity of that business, even going so far as to get another phone connected to a carrier that works until issues with vfone are sorted. So you are unfamiliar with the law or don't really care that much about the business. Can't see how vfone are the cause of u pulling the pin on it. Grow up and get real and stop being such a baby.
29 Dec 2010 12:19:53 PM: You say pay for another service with another supplier that will be no better whilst you wait for Vodaphone to do what?