26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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2581 Someone from VIC thinks vodafone is No Service! at 27 Dec 2010 01:38:21 PM
In the last 4 weeks I suddenly have no service at my house. When I called them they made me reset factory settings. This worked for about 5 minutes, long enough to get off the phone to them. I then wrote an email of complaint. I got back an email with some crap copy and pasted from their website, which of course did not answer my question as to why suddenly now I do not have service at my house. It is frustrating, especially when this is my only way to contact people. I want out of my contract with them as there is no point being on a capped plan, when I can't use it at home!
27 Dec 2010 06:57:59 PM: Had the same thing happen to me, not only at my house but in my whole town! get out of your contract and switch telcos, because they wont bother to fix it. I know ten other people in my town it happened to, all complaining at the same time, adn we were all being told that there were no other reported problems and that coverage should be fine. Dont wait for them to fix it, just go!