26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
0%
Share on facebook
2884 Someone from VIC thinks vodafone is No reliable service at 27 Dec 2010 02:50:21 PM
Since i purchased a phone on a plan (now one year in) i have had consistent drop outs and no signal at all. My texts are delayed in being received by up to 24hours. I went back within a month of purchase - they replaced the sim card and this made no difference. Went back again they sent the phone off for repair - came back with software upgrade - made no difference at all. In the mean time they gave me a replacement phone that did not charge and was faulty. At my third visit i insisted on a new phone as i had logged two phone calls with the support service who told me that the service connection in my area was fine and not dropping out. I was refused the new phone and they had no replacement phone to give me and therefore i would be with no phone. THe attendent at the Chadstone store guaranteed that i would be rung when one was available. Call did no happen i went back in and they were apologetic but passed the buck between workers. Asked to speak to a manager - not available was dealing with another customer - i waited 45mins then left - i could not leave my phone because yet again they had no replacement phone to give me. Throughout this entire experience not once did any vodafone employer indicate to me that this might be a network problem and i asked several time was i alone in this experience and had the handset that i had chosen had any difficulties. I was led to believe that i was alone and that it was probably the handset.