26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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2907 Someone from NSW thinks vodafone is EPIC FAIL USLESS A*HOLES at 27 Dec 2010 02:54:02 PM
I signed up with vodafone almost 2 years ago now on an unlimitied cap costing me $125 a month including phone insurance as I had got the new Iphone at the time.
Since being with them I have had next to no service coverage in urban areas even with towers near by, next to no internet coverage, I damaged my screen on my iphone and wanted to get it fixed, and was told by vodaphone staff that they couldnt help me because I had signed up with Vodafone at Myer stores and that I had to go back to them, even though Vodafone at Myer had since all been closed down and I told them this and they said they could not help me so I have had a smashed phone for almost a year now and still continue to pay insurance for my phone that they will not fix and constant no service TO EVEN USE MY PHONE.
It is the most abysmal service I have ever received from any company and even worse customer service and phone assistance. I want out of this contract 100% but no one in store or over the phone has been willing to help me unless i pay them obscene amounts of money to break my contract even though I can not even USE there service anyway. this has been the most asoloutley ridiculous ordeal of my life and if anyone can help me get out of this crap and get my money back for this waste of time by all means let me know