Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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2940 Someone from VIC thinks vodafone is Dont listen. at 27 Dec 2010 03:01:31 PM
I live in Echuca, have used Vodafone for over 5 years, and use 2 Nokia's Locked to Vodafone, one which is a spare because the other had to be fixed under warranty and i needed a phone, which can both access their 3G service here. But it is constantly dropping out, no signal, sms wont recieve or send, cant make a call, and it can be faulty for days. Calling Vodafone Customer Service is a waste of time as all they tell me to do is take out the sim card, clean it, turn the phone off and on, there are no network problems blah blah blah.... well im sure you have all heard it before. They treat the customers like they are stupid, i know there is nothing wrong with the phones, but they screw me around over and over, im nearly ready to switch to Telstra, at least i know their network dosn't freeze every second day. To think this is their Upgraded Network here!!!! Let me tell you, its a big pile of crap.